Partner Login

SurfCom

  1. About Surfcom Communications

    Surfcom Communications VSAT operates through Representatives throughout sub- Sahara Africa and caters for large multinational organization, small business and home users. Surfcom Communications’ VSAT solutions go beyond internet access and is bundled with business applications and value added services & tools.

  2. Classification, Qualification, and Criteria for our Sales representation

    Classification

      Surfcom rules and conditions for Partners

      Contract and Invoicing
    • Each new unit has at least a contract period of one year. Shorter contract periods are only on special request and at extra costs. And all new site must have a Service Order Form filled and Signed by Partner/Representative/Dealer Before site will be activated. This form must accompany the activation both Signed by the end-user/Partner/Representative or Dealer before anything can start on the new site.
    • All payments to SURFCOM are in advance before we can ship hardware or start a bandwidth service.
    • Invoices for service are Quarterly. If you pay one (1) year upfront, SURFCOM will use a discount of 5%. The first invoice for bandwidth for a new account will be for the amount of five (5) months. This payment is used to cover the bandwidth cost for three (3) months and the rest of the amount is kept as a deposit during the contract. The deposit amount is always the amount of Two month bandwidth. The second invoice will be the amount for three (3) months. Please note that this second amount has to be in our bank account before the start of the month of bandwidth service. This means that we do not use the deposit as a guarantee for service.
    • If we do not receive the payment for service in time, we will be forced to disconnect the unit.
    • This deposit is kept by SURFCOM during the contract period of one (1) year. The deposit amount is always the same amount you pay for one (2) month of bandwidth service. Inform SURFCOM at least two (2) months in advance if you decide to stop one of the units at the end of the contract period. In that case, the deposit will be used as a payment for the last 2 months. Otherwise the contract period will automatically be extended for the same period as the previous contract.
      • Changes in accounts / units
    • Downgrades of service are not possible within the contract period. A downgrade is only possible at the end of the contract period. SURFCOM needs to be informed of a downgrade three (3) months upfront (before the end of the contract period). Otherwise the account will be extended for the same contract period as the previous one.
    • Upgrades of service are immediately possible when a dealer/Representative/Partner has sufficient funds in balance with SURFCOM. Otherwise a Performa invoice will be sent to the Partner. The upgrade will be processed as soon as the payment is in our bank account.
    • Ending a bandwidth account is only possible at the end of a contract period. SURFCOM needs to be informed of the ending of an account two (2) months upfront (before the end of the period). Otherwise the account will be extended for the same contract period as the previous one.
    • For relocating a unit the NOC Department of SURFCOM needs a request from the Partner well in time together with the activation form of that account. Loss of service days because of the relocation will not be compensated. Therefore a well prepared and fast relocation is advisable.
    • For any other change, please make sure to ask for details at the SURFCOM Sales Team to get confirmation of the steps to take before you act.